Help, complaints and rights requests
Version: 2026-11-15-v1
Service provider and controller: Vágó Péter János e.v., trading as Smart Square Productions (SSP). Registered address: 1124 Budapest, Lejtő út 4., Magyarország. Tax number: 41852718-1-43; sole trader registration number: 58098091. Contact: hello@smartsquareproductions.com. Telephone: +36706728020. You can also use the email or postal address above.
1. Help and rights requests
For sign-in, library, AI connection or order questions, email hello@smartsquareproductions.com. Withdrawal/termination, consumer complaints and data-rights requests can be submitted without sign-in or annual library access at https://app.skillswithyou.com/ugyintezes?lang=en. This is a separate app document without a Barion SDK; the public page does not request personal case text.
Include your name, reply address, case type, known order/contract reference, a brief account of the issue and the time of the attempt. A clear request is accepted even if a reference is lost, followed by proportionate clarification. Do not send passwords, tokens, complete card details, full OAuth return URLs or confidential skills.
2. Deadlines and acknowledgement
Withdrawal/termination: generally 14 days from concluding the contract; see the detailed notice and form at /elallas?lang=en. An online statement has a separate confirmation step. A durable acknowledgement of content and time is required.
Written consumer complaint: a provable substantive response is generally due within 30 days, with email acknowledgement of form submissions without delay. The complaint and substantive response must be retained for 3 years.
Data-rights request: the usual response period is one month. A justified extension of up to two further months must be communicated within the first month. Retention of the case record is different from its response deadline.
Ordinary technical support has no separate continuous-duty or guaranteed-response commitment; this does not reduce statutory consumer/data-rights deadlines. Receipt and identity clarification are separate states preserving the original time. A server record, file serving, SMTP acceptance and mailbox arrival are distinct evidence.
3. Uncertain payment or invoicing
Do not pay again while payment initiation or the result is being checked. Verified payment, full contract delivery, annual access, invoicing, email delivery and any refund must be handled separately. Submitting a case is not an automatic refund or invoice cancellation. The commercial gate is currently closed; without own Barion, sender and legal evidence no new payment is started.
4. Remedies
Budapest Conciliation Board: 1016 Budapest, Krisztina krt. 99., first floor, room 111; postal address: 1253 Budapest, Pf. 10.; telephone: +36 1 488 2131; email: bekelteto.testulet@bkik.hu; website and online submission: https://bekeltet.bkik.hu/elerhetosegek. Contact checked on 15 November 2026. The body competent for a particular case is determined by the consumer’s residence, place of stay or registered address and the applicable rules. The discontinued EU ODR platform is not offered as a complaint route.
Data protection: current NAIH submission methods and contacts are at https://www.naih.hu/ugyfelszolgalat-kapcsolat. Authority and judicial rights remain independently available.