Withdrawal and termination notice

Withdrawal and termination notice

Version: 2026-11-15-v1

Terms and information for the May the Skills Be With You service. Paid ordering becomes available after activation of the payment service. The checkout always shows the current availability.

Service provider and controller: Vágó Péter János e.v., trading as Smart Square Productions (SSP). Registered address: 1124 Budapest, Lejtő út 4., Magyarország. Tax number: 41852718-1-43; sole trader registration number: 58098091. Contact: hello@smartsquareproductions.com. Telephone: +36706728020. You can also use the email or postal address above.

1. The 14-day right

Consumers may withdraw without giving reasons within 14 days after concluding the contract for this continuous 12-month digital service. If performance has lawfully begun at your request, you may terminate during that period. Sending your notice within the deadline is sufficient; keep evidence of sending. Missing mandatory information may extend the period under applicable law; this notice does not shorten it.

Activating library access or retrieving a first file/starter is not full performance of the 12-month service and does not automatically end the right. A separate, initially unchecked early-performance request is not a general waiver of consumer rights. Any loss of rights after complete performance can apply only if every statutory condition is met.

2. Sending your notice

Send a clear statement to hello@smartsquareproductions.com or the provider’s postal address above. You may use the attached model form, but you do not have to. Include your name, information identifying the contract/order and the electronic address where you want confirmation. Supply an order reference if known; losing sign-in access or an order number does not itself justify refusing the request, and proportionate clarification may be used.

The online route is https://app.skillswithyou.com/ugyintezes?lang=en, without sign-in or annual entitlement. During the withdrawal period, use “Withdraw from the contract”, then “Confirm withdrawal” after completing the information. The case-handling document loads no Barion SDK. If the online route fails, a clear email or postal notice sent within time remains available; do not wait for repairs until your deadline expires.

A durable acknowledgement of the notice, including its content and sending date/time, must be provided without undue delay through the electronic channel you specify. A server record, serving a downloadable receipt, SMTP acceptance and mailbox arrival are distinct states; none is presented as proof of the others. Identity clarification does not replace original receipt and deadlines. Verification of a working durable acknowledgement route is a commercial-launch gate.

3. Repayment and any proportionate charge

Any amount repayable following lawful withdrawal/termination must be refunded without undue delay, generally no later than 14 days after receiving the notice. The original payment method must be used unless you expressly agree otherwise, without extra cost to you.

A proportionate charge is possible only if you expressly requested performance within the withdrawal period and received the required prior information. It must reflect evidenced actual service and the contract price, accounting for outages and applicable law. It cannot be based on invented uptime, external AI costs or an automatic penalty. Missing information or a request requires the different consequences prescribed by law; no automatic deduction applies.

Accepting a request, determining its legal basis, ending service, executing a refund and correcting/cancelling an invoice are separate steps. Submitting the form is not itself a financial operation. The provider must honour lawful amounts and deadlines; manual case handling does not excuse delay. After termination, stop using or making the service available to others, subject to statutory access rights concerning your own content.

4. Complaints and remedies

Ask support for a reasoned response if you dispute an adjustment. The 30-day substantive complaint-response rule and 3-year complaint-record retention are different from the 14-day refund deadline. Conciliation and judicial remedies remain available. Mandatory EU consumer protection is not reduced by the Hungarian/English version or choice of law.

Budapest Conciliation Board: 1016 Budapest, Krisztina krt. 99., first floor, room 111; postal address: 1253 Budapest, Pf. 10.; telephone: +36 1 488 2131; email: bekelteto.testulet@bkik.hu; website and online submission: https://bekeltet.bkik.hu/elerhetosegek. Contact checked on 15 November 2026. The body competent for a particular case is determined by the consumer’s residence, place of stay or registered address and the applicable rules. The discontinued EU ODR platform is not offered as a complaint route.

Source: Government Decree 45/2014, sections 20–23, 26–27 and 29, and Annexes 1–2: https://njt.jog.gov.hu/jogszabaly/2014-45-20-22

Model withdrawal/termination form

Version: 2026-11-15-v1

Model withdrawal/termination form – services

Complete and send this form only if you wish to withdraw from or terminate the contract. The form is optional; another clear statement is also sufficient.

To: Vágó Péter János e.v. – Smart Square Productions Postal address: 1124 Budapest, Lejtő út 4., Magyarország Email: hello@smartsquareproductions.com

I hereby give notice that I exercise my right to withdraw from/terminate my contract for the May the Skills Be With You 12-month digital library service.

Order/contract reference (if known): ____________________ Order/contract date (if known): ____________________ Consumer’s name: ____________________ Consumer’s address: ____________________ Please send acknowledgement to this electronic address: ____________________ Date: ____________________ Signature (only for a notice submitted on paper): ____________________

Send a clear notice by email or post, or use https://app.skillswithyou.com/ugyintezes?lang=en. Do not include a password, token or full card details. The provider records the original receipt time; identity clarification does not replace it. Repayment and any lawful proportionate adjustment are covered in the separate notice.

Publishing the operator’s verified telephone number remains a launch condition. This form is a plain-language service-specific version of Annex 2 to Government Decree 45/2014: https://njt.jog.gov.hu/jogszabaly/2014-45-20-22